Policy
Refund Policy
Last updated: August 12, 2026
30-Day Money-Back Guarantee
Not happy? Get a full refund within 30 days. No questions asked.
30-Day Money-Back Guarantee
We stand behind the quality of our AI portraits. If you are not completely satisfied with your purchase for any reason, you can request a full refund within 30 days of your order date. No questions asked.
Eligible Purchases
Our refund policy covers digital portrait downloads (high-resolution files), printed portrait orders (framed and unframed), and bundle or multi-portrait packages. Free preview generations are not eligible for refunds as no payment is involved.
How to Request a Refund
To request a refund, contact our support team via the Contact page or email support@getportray.com. Please include your order number, the email address used for the purchase, and a brief reason for the refund (optional, but helps us improve). Our team will process your request within 2 business days.
What We Sell
Portray sells physical fine art prints. Generating a portrait and viewing your watermarked preview is free, so there is nothing to refund until you order a print. The refunds described here relate to print orders, and are returned to your original payment method within 5-7 business days, with an email confirmation once initiated.
Print Orders
For printed portraits that have not yet shipped, we will issue a full refund immediately. If your print has already arrived and something is wrong with it, contact us and we will make it right. Quality issues and shipping damage are covered by a replacement or a full refund, whichever you prefer. Just send us a photo of the problem so we can sort it out quickly, and put it right with our printer.
Before You Order
You can regenerate a portrait as many times as you like before ordering, within your 5 free generations per day, trying different styles or a different photo until it feels right. Because previews are free, the best time to get a portrait exactly how you want it is before the print is ordered. If a print you have already received has a problem, contact support@getportray.com and we will make it right.
Exceptions
Refund requests made after the 30-day window may be considered on a case-by-case basis but are not guaranteed. Accounts found to be abusing the refund policy (e.g., repeatedly purchasing and refunding) may have their refund privileges limited. Promotional or heavily discounted orders may have different refund terms, which will be stated at the time of purchase.
Contact for Refunds
For the fastest resolution, please contact us through our Contact page with your order number ready. You can also email support@getportray.com directly. We aim to resolve all refund requests within 2 business days.